I am pleased to announce the appointment of Melissa Ortiz as the Digital & E-Commerce Manager.  Melissa joins RHG with 20 years of experience in Accounting, Administration, Food & Beverage, Rooms, Sales and Marketing, with Marriott, Hilton, and Hyatt Hotels.  She opened the San Jose Marriott, Hilton Santa Clara, and Hyatt Centric Times Square.  She also worked at large convention hotels such as Santa Clara Marriott and Hyatt Regency San Francisco.

Melissa received her Bachelor of Arts Degree in Journalism at one of the top universities in Asia.  As a member of the Journalism Society, she acquired an internship at a media group and trained as a News Reporter for Asiaweek.  After graduating from college, she moved to the Bay Area and worked at a small independent hotel in Silicon Valley where she began her career in the hotel industry.

Melissa moved to New York City in 2013 to open the Hyatt Times Square, currently known as the Hyatt Centric Times Square.  She began taking on social media projects in early 2014 and later that year accepted a dual role as Digital Marketing Strategist & Executive Assistant.  She led design thinking sessions that created the Hyatt Centric Concept and introduced the brand’s new standards.  Her drive, creativity, and innovative efforts were recognized when nominated “Marketing Manager of the Year” at Hyatt Hotels in 2017.

December 2017, Melissa took a slight turn from Hospitality and became Director of Partnerships at a creative media agency, Spoiled New York.  While working on co-marketing opportunities she formed her own agency and consulted as a digital marketer for small to large businesses.  She stepped out of the box, gained knowledge, and a more holistic view as an entrepreneur which has given her a newfound love in hospitality.

Melissa is a part of several virtual groups and supports the Upper Westside Women in Business.  She is a co-founder of a women-minority owned agency and started writing for Spoiled NYC.  She resides in Queens with her English Bulldog that she rescued from South Korea.  She enjoys taking photos, spending time with family and friends, and loves to travel.

Please join me in welcoming Melissa to the team!  She can be reached via email melissa.ortiz@rhgcorp.com.


Michael Zayas