Patrick, Front Office Supervisor at the Four Points by Sheraton Manhattan Midtown West, shares his amazing story about truly going above and beyond to make a guest happy:
"Guest Mr. N arrived at the hotel to check-in around 4:30pm with his son Ethan. As soon both of them approach the desk, I notice something was wrong. I asked Ethan what was the matter. He said his Knicks jersey had a huge tear, that was clearly noticeable. I asked him, how did he do that? Mr. N told me that piece of the jersey was stuck in between the car door, while he was exiting the car. By the look on Ethan's face, I can tell that jersey meant a lot to him. Luckily, for him, I had a AMEX gift card, that I purchase two months ago. While on break, I went to Modells and purchase a kids official Carmelo Anthony jersey. I had my bellman go upstairs to deliver the jersey. When Benny came back downstairs, he told me Ethan was in total shock!! In other words, we have another happy guest!"