Thanks to Arthur Cheung, General Manager of the Four Points Financial District, for forwarding us this note from a regular guest:

"I regularly stay at the FP Downtown and am continually impressed with the staff at the front desk.  Every week, they go out of their way to make sure my experience at the property is first rate.  Each Sunday night, Lauren has my bags and laundry sent to my room prior to my arrival.  It is small things like that along with the friendly greeting I get each time I walk in the door that make me look forward to staying at the property.  I look forward to staying at the FP Downtown every time I am in NYC."

Learning frequent guests' habits and preferences is a great way to continue making an impression on those who are already familiar with our smiling faces. Thank you for taking the extra step!