Sometimes it's the little things - simple communication between shifts can have a huge impact on a guest's experience! Arthur Cheung, General Manager of the Four Points Financial District, received this note from a guest:

I am a regular customer of Starwood hotels and I always have a great experience with the staff of the hotel. But, I must tell you I had an exceptional experience with Love when checking in on Monday night. She was kind, compassionate, attentive and very professional. After a long day at work and realizing I left my purse on the train, she was most kind and her smile most warming. And the next morning when checking out, it was clear Love had spoken to Michalyn who kindly and discreetly asked me if I slept okay and was feeling better. I will never forget this kindness from both of them and I will continue to have your Four Points hotel be my top NYC choice. As who wouldn't want to experience this during their stay every time?!

Please pass this onto both, especially Love, and thank them again on my behalf. 

Thanks to Love and Michalyn for showing concern for this guest and making her stay truly memorable!